Privacy Policy

1. Staylo - Privacy Policy

Effective Date: [April 01, 2025]

Welcome to Staylo! This Privacy Policy describes how Staylo (referred to as "Staylo," "we," "us," or "our") collects, uses, processes, and discloses your information in connection with your access to and use of the Staylo website, mobile applications, and other services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our Services to you:

• Information You Provide to Us:

  • Account Information: When you register for an account, we ask for information such as your name, email address, phone number, and password.

  • Booking Information: When you make a reservation, we collect details related to your booking, including destination, dates, guest names, payment information (credit card number, billing address), special requests, and loyalty program details.

  • Profile Information: You may choose to provide additional information, such as your profile picture, preferred language, currency, and travel preferences.

  • Communications: When you communicate with Staylo or other users, we collect information about your communication and any information you choose to provide.

  • Other Information: You may provide us with information when you participate in surveys, promotions, or interact with our customer support.

• Information We Automatically Collect from Your Use of the Services:

  • Usage Information: We collect information about your interactions with the Staylo platform, such as the pages or content you view, your searches for hotels, bookings you make, and other actions on the Services.

  • Log Data and Device Information: We automatically collect log data and device information when you access and use the Services, even if you have not created an account or logged in. This includes: IP address, device information (operating system, hardware model), access dates and times, browser type, and cookie data.

  • Location Information: When you use certain features of our Services, we may collect information about your approximate location or precise location (if you enable location services on your device).

  • Cookies and Similar Technologies: We use cookies and other similar technologies (such as web beacons, pixels, and mobile identifiers) to collect information. These technologies help us to remember your preferences, understand your usage patterns, and personalize content.

• Information We Collect from Third Parties:

  • We may collect information from third-party service providers, partners (e.g., hotel partners, payment processors), or publicly available sources.

  • If you link, connect, or log in to your Staylo account with a third-party service (e.g., Google, Facebook), the third-party service may send us information such as your registration and profile information from that service.

2. How We Use Information We Collect

We use, store, and process information about you to provide, understand, improve, and develop the Staylo Services, and to create and maintain a trusted and safer environment.

• Provide, Improve, and Develop the Staylo Services:

  • Enable you to access and use the Staylo Services (e.g., booking hotels).

  • Operate, protect, improve, and optimize the Staylo Services and experience, such as by performing analytics and conducting research.

  • Provide customer service.

  • Send you service or support messages, updates, security alerts, and account notifications.

  • Enable and administer our referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities.

  • Personalize and customize your experience (e.g., suggest hotels based on your preferences).

• Create and Maintain a Trusted and Safer Environment:

  • Detect and prevent fraud, spam, abuse, security incidents, and other harmful activity.

  • Conduct security investigations and risk assessments.

  • Comply with our legal obligations (e.g., identity verification).

  • Enforce our Terms and Conditions and other policies.

• Provide, Personalize, Measure, and Improve our Advertising and Marketing:

  • Send you promotional messages, marketing, advertising, and other information that may be of interest to you, based on your preferences.

  • Personalize, measure, and improve our advertising.

  • Administer referral programs, rewards, surveys, contests, or other promotional activities or events sponsored or managed by Staylo or its third-party partners.

• Payment Processing:

  • Process and facilitate payment transactions.

3. Sharing and Disclosure

We do not sell your personal data. We may share your information with the following categories of third parties:

• With Your Consent: We may share your information with your consent.

• Bookings & Hotel Partners: When you make a booking, we share necessary information (like your name, contact details, stay dates, and preferences) with the hotel or property to facilitate your reservation.

• Service Providers: We use various third-party service providers to help us provide services related to the Staylo Services, such as payment processing, customer service, marketing, data analytics, IT, and security services. These providers have limited access to your information to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.

• Legal & Compliance: Staylo may disclose your information to courts, law enforcement, governmental authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary to: (i) comply with our legal obligations; (ii) respond to valid requests; (iii) respond to claims asserted against Staylo; (iv) protect the rights, property, or personal safety of Staylo, its employees, its users, or the public.

• Business Transfers: If Staylo undertakes or is involved in any merger, acquisition, reorganization, sale of assets, or bankruptcy, we may sell, transfer, or share some or all of our assets, including your information.

• Aggregated Data: We may share aggregated information (information about our users that we combine together so that it no longer identifies or references an individual user) and other anonymized information for regulatory compliance, industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.

4. Your Rights

You have certain rights regarding your personal information:

• Access & Correction: You can access and update some of your information through your account settings. You are responsible for keeping your personal information up-to-date.

• Data Portability: In some jurisdictions, applicable law may entitle you to request copies of your personal information held by us.

• Withdraw Consent: Where you have provided your consent to the processing of your personal information by Staylo, you may withdraw your consent at any time by changing your account settings or sending a communication to Staylo specifying which consent you are withdrawing.

• Opt-out of Marketing: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications or by changing your notification settings within your Staylo Account.

• Right to Erasure: In some jurisdictions, you may request the deletion of your personal information. Please note that we may retain certain information as required by law or for legitimate business purposes (e.g., fraud prevention).

5. Security

We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. International Data Transfers

As Staylo operates globally, your information may be stored and processed in India and other countries where our service providers are located. Data protection laws in these countries may differ from those in your country of residence. By using our Services, you consent to your information being transferred to these third parties.

7. Changes to this Privacy Policy

Staylo reserves the right to modify this Privacy Policy at any time in accordance with this provision. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on the Staylo Services and update the "Effective Date" at the top of this Privacy Policy. We will also provide you with notice of the modifications by email at least thirty (30) days before the date they become effective.

8. Contact Us

If you have any questions or complaints about this Privacy Policy or Staylo's information handling practices, you may email us at: [support@https://www.google.com/search?q=staylo.com] or [privacy@https://www.google.com/search?q=staylo.com].

2. Staylo - Terms and Conditions ("TNC" or "Terms")

Effective Date: [April 01, 2025]

Please read these Terms and Conditions ("Terms") carefully before using the Staylo website (https://www.google.com/search?q=staylo.in), mobile applications, and services (collectively, the "Services") operated by Staylo ("us," "we," or "our"). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

1. Definitions

• "Staylo," "we," "us," "our": Refers to the company operating the Staylo Services.

• "Services": Refers to the Staylo website, mobile applications, and any related services.

• "User," "you," "your": Refers to any individual accessing or using the Services.

• "Hotel Partner," "Property": Refers to hotels, resorts, guesthouses, or any other accommodation provider listed on the Staylo platform.

• "Booking": A confirmed reservation for accommodation made through the Staylo Services.

2. Eligibility

You must be at least 18 years old and capable of entering into legally binding contracts to access and use the Staylo Services. By accessing or using the Services, you represent and warrant that you meet this requirement.

3. Account Registration

• To access certain features of the Services, you may be required to register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

• You are responsible for safeguarding your password and for any activities or actions under your account. You agree to notify Staylo immediately of any unauthorized use of your account.

4. Booking Services

• How it Works: Staylo provides an online platform where users can search for, compare, and book accommodation from various Hotel Partners. When you make a Booking through Staylo, you are entering into a direct contract with the Hotel Partner. Staylo acts solely as an intermediary between you and the Hotel Partner.

• Accuracy of Information: While Staylo strives to ensure the accuracy of information provided by Hotel Partners (e.g., prices, availability, descriptions, photos), we do not guarantee that all information is free from errors or omissions. Hotel Partners are responsible for updating their information.

• Pricing: Prices are subject to change and may vary based on various factors (e.g., dates, availability, room type). The price confirmed at the time of Booking is final. Prices may be displayed in your local currency for convenience, but the final charge may be processed in the Hotel Partner's local currency or a standard currency like INR or USD, subject to exchange rates and bank charges.

• Payment: Payment terms (e.g., full prepayment, partial prepayment, pay at hotel) will be clearly indicated during the booking process. You agree to pay all charges incurred by you or any users of your account and credit card or other payment mechanism at the prices in effect when such charges are incurred.

• Confirmation: A Booking is confirmed only after you receive a confirmation email or notification from Staylo detailing your reservation.

• Taxes: All prices displayed are inclusive of applicable taxes unless otherwise stated.

5. Cancellations, Modifications, and No-Shows

• Hotel Partner Policies: Each Hotel Partner has its own cancellation and modification policies. These policies will be clearly stated during the booking process and on your confirmation email.

• User Responsibility: It is your responsibility to review and understand the cancellation and modification policy for each booking before confirming.

• How to Cancel/Modify: Any cancellations or modifications must be made directly through the Staylo Services or by contacting Staylo customer support, strictly according to the Hotel Partner's policy.

• Refunds: Refunds (if applicable per policy) will be processed in accordance with the Hotel Partner's policy and Staylo's procedures. Processing times for refunds may vary.

• No-Shows: If you fail to arrive at the hotel on the booked date without prior cancellation, you will be considered a "no-show," and you may be charged the full amount of the booking or a penalty, as per the Hotel Partner's policy.

6. User Conduct

You agree not to, and will not assist or enable others to:

• Use the Services for any unlawful or fraudulent purpose.

• Post or transmit any content that is offensive, defamatory, obscene, or infringing.

• Harass, abuse, or harm another person or group.

• Interfere with the operation of the Services.

• Attempt to gain unauthorized access to any part of the Services or accounts of other users.

• Copy, modify, or distribute any content from the Services without explicit written permission from Staylo.

7. Intellectual Property

• All content on the Staylo Services, including text, graphics, logos, images, software, and the compilation thereof, is the property of Staylo or its content suppliers and protected by copyright, trademark, and other intellectual property laws.

• You are granted a limited, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes.

8. Disclaimers

• The Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

• Staylo does not warrant that the Services will be uninterrupted, secure, or error-free.

• Staylo does not guarantee the quality, suitability, safety, or ability of any Hotel Partners.

9. Limitation of Liability

• To the maximum extent permitted by applicable law, in no event shall Staylo, its affiliates, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Services; (ii) any conduct or content of any third party on the Services; (iii) any content obtained from the Services; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

• In no event shall Staylo's total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing the Services or making a booking.

10. Indemnification

You agree to indemnify, defend, and hold harmless Staylo, its officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (a) your access to or use of the Services or your violation of these Terms; (b) your interaction with any Hotel Partner or other users; or (c) your booking or use of an accommodation.

11. Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in [Specify City/State, e.g., New Delhi, India].

12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

13. Contact Us

If you have any questions about these Terms, please contact us at: [support@https://www.google.com/search?q=staylo.in] or [legal@https://www.google.com/search?q=staylo.in].